Refund & Cancellation Policy

At PhotoSearch.ai, we are committed to providing a seamless and transparent image search experience for users worldwide. This Refund & Cancellation Policy explains the circumstances under which refunds may be issued and how to request one. We encourage you to read this policy carefully before subscribing to any premium plan.

Eligibility for Refunds

Refunds will only be processed if they meet one of the following conditions:

• Technical Malfunctions: A verified technical issue prevents proper use of the service, and our support team is unable to resolve it.
• Service Disruptions: Prolonged, unexpected downtime significantly impacts your ability to use the service.
• Inaccurate Transactions: An unauthorized or erroneous charge occurs due to a billing system error.

Note: Refund requests must be submitted within 30 days of the date of subscription. Requests made after this period will not be eligible.

Non-Refundable Conditions

Refunds will not be granted in the following situations:

• Change of Preference: Deciding not to continue using the service after purchase.
• Service Usage Post Request: Using the service after a refund request has been submitted.
• Violation of Terms: Breaching our Terms of Use or engaging in prohibited activities.
• Subscription Cancellations: Canceling a subscription after a billing cycle has started. Users will retain access until the end of the current billing period, but will not receive a refund.
• Deadline for Refund: Requests submitted after 30 days from the subscription date.
• Special Offers & Discounts: Refunds are not applicable to promotional or discounted plans.
• Non-Renewable Plans: These plans are strictly non-refundable.

How to Request a Refund

Requesting a refund with PhotoSearch.ai is simple. Please follow these steps:

• Email our support team at [email protected]. Use “Refund Request” in the subject line.
• Provide your account details, reason for the refund, and transaction information (if applicable).
• Our team will review your request within 7 business days. You may receive a follow-up email requesting additional information to verify your claim.

Refund Decisions

After reviewing your request, our team will notify you of the outcome:

• Approved Refunds: The refund amount will be issued to the original payment method within 7–10 business days.
• Denied Refunds: If your request is denied, we will provide a clear explanation and remain available to address further questions or concerns.

Subscription Cancellation Policy

PhotoSearch.ai reserves the right to cancel a user’s subscription under the following conditions:

• Violation of Terms: Failure to comply with PhotoSearch.ai’s Terms and Conditions.
• Improper Usage: Non-compliance with prescribed usage patterns.
• User-Initiated Cancellation: Upon receiving a cancellation request from the user.
• Reputation Harm: Actions intended to damage PhotoSearch.ai’s reputation or disrupt its operations.
• Legal Complaints: Receipt of valid abuse reports from law enforcement or relevant authorities.

Policy Changes

PhotoSearch.ai reserves the right to modify or revise this Refund & Cancellation Policy at any time without prior notice. Users are encouraged to review this page periodically to stay informed before purchasing or renewing any plan.